CONFLICT RESOLUTION - A MAP
Training
"I learned to not allow problems to escalate and how
to use positive tools to deal with them."
"I learned how to prepare for conflict and be more comfortable with it."
"I learned to be aware of my emotional state and to think about what my anger triggers are."
Training Participants
Conflict Resolution - A Map
Manager Training
Conflict in the workplace costs organizations MILLIONS of dollars annually. From lawsuits
to decreased productivity, high employee turnover, client disgruntlement
and decreased revenue.
It doesn't need to be that way.
During this highly interactive and effective training participants will learn
the underlying motives behind conflict. They will learn effective and proven tools to manage
and work through conflict, help others and understand what conflict is.
They'll be able to stay detached and problem solve effectively.
Additional Benefits Include:
- Resolving internal staff conflict
- Dealing with difficult employees
- Learning a common and easy language
- Dicovering how to "critique" nicely
- Increase your companies' productivity
- Retain employees
- Resolve client conflict
Topics Include:
- Why people get into conflicts and why they escalate
- Anger and it's role in conflict
- Concrete and useful tools to resolve conflict in a healthy way -no matter who is involved
- Identifying the early signs of conflict
- The three different types of conflict
- How to stay detached in conflict
- The key negative drivers involved in most conflicts
- Communication skills to clarify and uncover misunderstandings
- What anger really is and how to work with it
- Breakthrough communication tools to help you communicate better and easier
- How to resolve conflict in a healthy way, discover needs and help people get along
- How to avoid getting caught up in useless arguments
Call me at 206-650-5364 for more information.
I'm looking forward to hearing from you.
